I tried complaining that customer service rep Danielle L. was just copying and pasting the same reply to me, but the complaint was read by - you guessed it! - Danielle L., who replied with the SAME copied email!! So Nov. 11, 14 and 17, I got the same unhelpful advice.
I decided to call and ask how I can get my problem looked at, but after a half hour, the guy I was talking to put me on hold and then hung up! I give up. They've won.
@LauraPony: My wife and I are both heavy readers, big fans of the Kobo Touch. I'm frustrated, but I am still a fan of the company despite it's horrible customer service. I want to support Kobo, so I'm going to keep the reader (yes, I'm apparently crazy). At this point, though, I'd just like to get through to them to let them know that the customer experience is truly horrible. Their rep on Twitter seemed helpful enough on the 7th, but in the week since then, I've sent four more messages which haven't been replied to.
Anyway, the next time you see me post here might be in a few days (I want to forget all of this), but the posts should be from some happy, stress-free guy enjoying his Kobo with a bad customer service experience far behind him.
