Yes, I new about that, and had tried it about 300 times! I learned that "routine" from a customer support person who attempted to help me with my first Vox. Then I learned another "routine" which includes hold down the top button of the volume control while hitting the on/off button briefly which provides another level of rebuild, from Darrell at Kobo in Toronto. None of these worked in any case. I would consider the 10 second hold-down as Option #1, the quick start with volume + hold-down as Option #2, and if either of these don't fix a problem, then go to Option #3 -reset with button on back panel. Option #4 is return to seller/toss out the window/burn it/etc.!
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