[Pier]

Hi, I bought my vox through preorder to make sure I got one, I was so excited about it but, I've been having problem with it since day 3. At the beginning everything was fine I could read books copied from my computer (epub files) and I liked the reader/tablet a lot. Then I got the infamous message "could not connect to server....try again later". I tried resetting my account, no luck. Then I did a factory reset (and lost everything I had on it), no luck again. I kept getting "download paused" and could only see the books from the library, not the ones from my computer. I did a second factory reset thinking maybe the first one was interrupted but still can't access my books from the computer. What is wrong here? I had it for 2 weeks and used the ereader function 3 days! Help me please!