Quote:
Originally Posted by Latch
If I owned a device that I didn't like, I would sell it or discard it and move on. I certainly wouldn't hang around in forums and complain about it to people who aren't having issues. Since I bought mine many months ago, I bought a second for my wife, and my sister-in-law also bought one on my recommendation. We're all satisfied with no problems. I've been in IT for more than 30 years, and I know two things: 1) the grass is always greener on the other side, and 2) everything has bugs.
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I disagree. I think it is very important to let people know, if something is wrong with a device's software, or a company that makes the device and/or software. I would want, for instance, to know any disadvantages with a Sony reader, a RIM tablet device, or anything else I may be considering to buy. You may prefer all-compliments-to-Kobo on this section of the forums, but it is very useful to inform potential future owners of the device about its faults. The hardware is great: it does what it is designed to do; however, the software is poorly written and will cause frustration for most users.
In regards to your point #2, yes everything has bugs, but not to the extent that Kobo has had. A few to remember from the past updates to the original device are:
- lost bookmarks (place where you left off in your readings)
- lost books (the ones that come free with the device)
- duplicate pages (e.g., pages 5-7 would be shown twice)
- desktop app not recognizing device
You can put as much sugar on these as you like, and claim that you were not directly affected; but these are known bugs that have been discussed here many times. Once again, what would your reaction be if next week's Windows Update 1. lost your favourites from Internet Explorer, 2. lost some of your files you recently saved, and 3. did not recognize some of your devices that you plug into your PC?
You would certainly be vocal if these occurred on Windows. Why should our opinion of Kobo be any different if these bugs appear over and over again in update after update. Because it is a Canadian company?
You may like your device. I do; I enjoy it as much as I can. But for some previous replies: do not try to discourage people from writing about their bad experiences. If you don't want to be educated about its past faults then don't read; but others would like to know, especially if they're looking to spend one or two hundred dollars on a device.