MobileRead Forums - View Single Post - Im so tired of software problems with kobo

mayamo · 11-16-2011, 12:21 PM

i like my kobo touch very much but i have to admit. THEIR CUSTOMER SERVICE IS HORRIBLE.
1. they never pick up the phone when i call the help centre. I was literally listening to the please hold music for an hour
2. they never reply to my emails to helpdesk. I've sent 3 emails regarding 3 different problems, and in all cases they told me that it will take 24-48hrs to reply. BUT NO. IT'S BEEN A WEEK and STILL NO ANSWER!
I just had to google and read through this forum to get all the help I needed.

so yeah, kobo touch is awesome, but their helpdesk SUXKS!!

11-16-2011, 12:21 PM	#12
mayamo Junior Member Posts: 9 Karma: 10 Join Date: Nov 2011 Device: Kobo Touch	i like my kobo touch very much but i have to admit. THEIR CUSTOMER SERVICE IS HORRIBLE. 1. they never pick up the phone when i call the help centre. I was literally listening to the please hold music for an hour 2. they never reply to my emails to helpdesk. I've sent 3 emails regarding 3 different problems, and in all cases they told me that it will take 24-48hrs to reply. BUT NO. IT'S BEEN A WEEK and STILL NO ANSWER! I just had to google and read through this forum to get all the help I needed. so yeah, kobo touch is awesome, but their helpdesk SUXKS!!