Quote:
Originally Posted by taming
I wondered when you would stop by NoNoNo. What are you reading on now?
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I am still using the original Kobo reader and I like the device. The hardware is fine for the price, however the software releases and customer support is horrible. This has always been their problem. To those that are blind to this, I ask you this: How many buggy software releases did they give to us? How many bug-free software releases did they give to us? The ratio should clear the fog for those that wish to ignore Kobo's faults.
And for those that will reply: All companies release, to some degree, buggy software. Yes this is true, however, if Microsoft released an update to Internet Explorer that lost all your bookmarks, what would your response be? If they released an update that removed your files (ebooks) from your storage device (Kobo), what would your response be? If they released an update that no longer recognized the devices that you plugged into your PC, what would your response be? And on top of that, when you contacted them to get help on the issue, what would your response be if it took them a month to solve the issue for you or, worse yet, they never replied to your issue?
You can enjoy your Kobo device. I try to. But their mistakes are evident. As a result of these mistakeS - not a single mistake - some people, such as myself, made a decision to not invest in their hardware and software in the future.