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Unfortunately Kobo has chosen a path where they design and develop a device and software for that device, hope for the best, forget about it, and move on to the next device. Original Kobo users have been left behind a long time ago (six months after its release) because Kobo switched focus on the Kobo Wi Fi, followed by Kobo Touch, and now Kobo Vox.
The switch in focus came as a hit to the original users in two ways: very poorly designed and tested software and poor customer service to fix those issues. This is the very reason that many of the Kobo users that frequented these forums have stopped coming. They've found other devices by companies that do a better job keeping their customers happy.
It takes time, but eventually, if this trend continues people will start noticing. When the Vox has numerous buggy software updates and gets dropped in six months for another "new" device, people may notice the lack of respect from Kobo to their customers.
Enjoy your device if it works now, until a software update is released that causes the desktop application to crash or not recognize your device; forgets your current "bookmarks"; deletes your books; or loops certain parts of a book while reading by repeating them over and over again. These are all past errors that original users, have unfortunately, gone through.
I, as a single user of one of these original devices, will never again buy from Kobo. There is a limit to the number of poor decisions one company can make until customers start looking at other solutions. I am still using my Kobo (removed the desktop app and am manually adding books), but am considering, as my next device, either a plain reader from Sony or a more useful device in a tablet.
Thank you Kobo, but you failed; you failed keeping the original customers that have supported you from the start. Good luck.
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