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Old 11-15-2011, 11:04 PM   #29
49Kat
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Posts: 580
Karma: 1309104
Join Date: Oct 2011
Location: BC,Canada/NV, USA
Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.
Cristovao

I just got my refund on my credit card, and that was thanks to Darrell. I wouldn't waste my time with the call center anymore.

Since your Vox has already been shipped and by Purolator, you should try to get a Purolator tracking number and track the shipment all the way BACK to Kobo, and print out the result. At least you'll have a record that they have received the item back.

I've had other companies instantly refund my card even before they received back shipments I've returned, but I don't know what Kobo is like in that respect.

There's also this site where you can post as well, and it is monitored by Kobo staff.

http://getsatisfaction.com/kobo

If you do post there, they will advise you to write to the help link at Kobo and get a support ticket number, but at least then there is an official record in writing that something is being done. I think it's help@kobobooks.com . Then you would post back to the getsatisfaction site with the ticket number and the Kobo staff there will work on it.
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