Quote:
Originally Posted by Cdesja5
I agree with you that Kobo isn't Mickey Mouse, it's rather the off-shore call centre they use. I work for a large retailer here, with call centres located in both Canada and off shore and they have the same kind of problem with the one outside Canada. As a matter of fact, they have repatriated part of the calls here because for more complex issues, customers were getting stock or incorrect answers.
Hopefully Kobo comes to realize that although cheaper in cost, dealing with an offshore centre where the staff don't have personal experience with the technology and our expections for quick and effective service is not cost effective in the long run. I would think that in view of the way things have evolved, chances are that this contract with the offshore co. will not be renewed...
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Well I certainly hope that their call centre will change. The service from the first call centre person was really unhelpful to a person (me) who is already not terribly techno-savvy. I was told to do a factory reset all while the syncing issues I have been getting seem to be Kobo's issue from their end.
And yes unfortunately the language barrier is not helpful at all. I had to ask the call centre worker to slow down when she spoke since I couldn't understand what she was telling me. It felt bad for asking her to slow down but I really couldn't understand her at all.
The second person I got to help me (when the factory reset did nothing to fix my current problem) was great though. He was supportive and took his time and was careful to speak clearly and positively. He however did tell me I didn't need to do a factory reset which was unfortunately too little, too late.
I really hope that Kobo fixes this bug, or whatever it is that is fouling things up. I miss my Kobo ereader.
