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Originally Posted by Blossom
Seeing I don't have Kids and I treat my devices like china. I'm not worried but it's good to know Kindle support will replace it if something goes wrong.
If you install an app and it breaks the device it's not your fault, rooting would be a different matter. It would be like installing a non Amazon book on a normal Kindle and it stopped working. I would expect it to be replaced. If Amazon was worried they would have disabled that feature.
There's always Squaretrade which will refund your money of the purchase price so you can go that route too if you buy a plan from them but I don't think it's really needed because Amazon will take care of it if something goes wrong or offer a discount to fix it.
I don't see them changing how they do things with the Fire.
I paid $189 for my Kindle which isn't too much more than the Fire then we could talk about the DX's price. I am pretty confident we will continue to receive the quality of support we always have. I'm also sure if the device was return busted more then once Amazon wouldn't replace it for free but for software locks up and stuff like that, it's not something you can control. Again I'm not talking about rooting although I've seen jail broken kindles replaced without a problem.
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Amazon is smart. A little PR goes a long way. If a company treats you nice you are more apt to buy from them. Also when a friend asks for recommendations, more likely to say buy from say Amazon, or Costco cause of their great CS and return policy.
Carol