Quote:
Originally Posted by Jessica Lares
Don't expect the same treatment for the Fire though. They're already losing out on enough money by selling it to you for cheap! You can't feel the Kindle 3 under you when you sit on it, but the Fire is thicker and has a better long lasting screen. It'd be like sitting on a flat screen. 
And personally, I would be really disgusted if Amazon was replacing Kindle Fires that the little kids are breaking and/or drooling all over. Mostly because it's more the customer's problem than it is theirs.
Battery problems, headphone jack not working, speakers busting (to an extent, you can't expect a tablet to work like an amp, dumb move period), and drive failures are real issues. Not that your kid has decided to try and draw pretty pictures all over it or sat on the screen.
People need to accept wear and tear, and they need to accept that just because your device breaks doesn't mean it's the fault of the person who sold it to you.
And if I was an Amazon shareholder, I'd be pretty mad to see all my money going into Kindle replacements. |
Seeing I don't have Kids and I treat my devices like china. I'm not worried but it's good to know Kindle support will replace it if something goes wrong.
If you install an app and it breaks the device it's not your fault, rooting would be a different matter. It would be like installing a non Amazon book on a normal Kindle and it stopped working. I would expect it to be replaced. If Amazon was worried they would have disabled that feature.
There's always Squaretrade which will refund your money of the purchase price so you can go that route too if you buy a plan from them but I don't think it's really needed because Amazon will take care of it if something goes wrong or offer a discount to fix it.
I don't see them changing how they do things with the Fire.
I paid $189 for my Kindle which isn't too much more than the Fire then we could talk about the DX's price. I am pretty confident we will continue to receive the quality of support we always have. I'm also sure if the device was return busted more then once Amazon wouldn't replace it for free but for software locks up and stuff like that, it's not something you can control. Again I'm not talking about rooting although I've seen jail broken kindles replaced without a problem.