MobileRead Forums - View Single Post - Sony & Kobo

Albie · 11-13-2011, 10:51 PM

Hi, I have had my Kobo ereader for 4 months now, have been very happy with it, Right up until the screen failed. My ereader has always been kept in a cover, never dropped or bumped but overnight the screen became unreadable. I have since then been trying to either get it repaired or replaced. I bought my ereader online from "Angus and Robertson" I have so far only received automated responses from both them and "Kobo Customer Care" Neither of which has been helpful. Anyone looking to buy an ereader would be better served by a brand that has better customer service.

11-13-2011, 10:51 PM	#4
Albie Junior Member Posts: 2 Karma: 10 Join Date: Nov 2011 Device: kobo	Failed Kobo Hi, I have had my Kobo ereader for 4 months now, have been very happy with it, Right up until the screen failed. My ereader has always been kept in a cover, never dropped or bumped but overnight the screen became unreadable. I have since then been trying to either get it repaired or replaced. I bought my ereader online from "Angus and Robertson" I have so far only received automated responses from both them and "Kobo Customer Care" Neither of which has been helpful. Anyone looking to buy an ereader would be better served by a brand that has better customer service. Last edited by Albie; 11-13-2011 at 10:52 PM. Reason: didn't type "has"