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Woh!
Now that's worrying - these guys have been in business for 10 years and still haven't got their customer service sorted out?
I guess I'm just going to have to grin and bear it - I've been standing on the sidelines for a few years now (ever since I first stumbled on eInk on the web) and I really want to get an ereader, and Cybook is the best fit for my needs (paperback sized, multi-format, DRM capable, sold and warrantied internationally etc etc).
If there's anyone from Bookeen reading these forums - can you shed some light on your customer service policies?
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