Tslemko,
See this thread. This has been my experience when buying a Vox from the Kobo site, or at least trying to:
https://www.mobileread.com/forums/sho...d.php?t=155200
See post #11 in that thread. I know Darrell is being inundated with e-mails and phone calls, but he'll get it straightened out for you.
It would be a good idea for Kobo to just permit order cancellations on-line, the way Amazon does, instead of requiring a phone call.