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When cancelling an order, no matter what company, I don't consider it cancelled until I get confirmation one way or another. If I don't get confirmation pretty soon after email contact I try again. When doing so I make an extra check that I'm using the proper address for that kind of email. You always have to be extra careful when doing "important" things through email. Automated response emails do not count as any kind of confirmation for me.
Many companies handle their email really badly. I don't expect Kobo to be one of them, but my only experience with them is a few months back when they were really great.
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