Quote:
Originally Posted by cypherslock
Here's a thought: why not try PM'ing some of the Kobo staff that are on here. Jack is more than helpful, including weekends. You may have gotten a lemon, but I bought mine the day I heard about it (same as you, 27th) have had no issues. But then I am a lot more patient it seems than some.
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I think that's the thing...nobody is patient anymore...we all expect things resolved quickly and easily. The average person could resolve most of their issues by searching the web...but instead they get themselves all worked up when someone doesn't solve their problem immediately. I know because I have been that user before (usually with TV or PC issues). We work hard for our money and expect good customer service when we buy something. Problem is, good customer service is hard to find anywhere nowadays. It is ideal to be patient, knowlegable, and most important of all - always have a back-up!