I pre-ordered a new Vox back in October from Kobo.com , and was told it probably wouldn't ship until Nov 2 at the earliest. Then I found Future shop had them in stock (Oct 27th), so I emailed Kobo and told them to cancel the order, that was 15 days ago. I bought the Future shop Vox and started having problems right away. It wouldn't charge, so I took it back, and got another one. It wouldn't charge either, but I finally figured out that it had to be powered off completely to charge. That was a little inconvenient, but okay.
I spent lots of time loading my ebooks and some apps, then suddenly the reading app failed, and I couldn't read anything. I tried power offs, reboots, everything, but nothing worked. I deleted all my extra apps, all the ebooks, but still nothing. So I returned it to Future shop for a refund.
Then ten days later I get a email from Kobo saying they are now processing my order. I immediately wrote back and told them I had cancelled two weeks previously and to not ship it. Three more days went by and they sent an email saying it had been shipped, and I checked by credit card, and it was charged.
Their robot acknowledge the emails as having been received, but they only responded to an email where I ask questions, they never responded the the three emails where I told them to cancel the order. So much for customer service. It took tens days to respond to another earlier email where I asked some questions.
When the Vox arrives, I will refuse acceptance and then fight to have the charge removed, but given Kobo's history, that will probably take forever.
I will never deal with this company again.
