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You described a problem with PDF creation out of Word.
PDF creation out of Word uses Distiller.
Let's check Distiller. Basic troubleshooting 101.
What does Distiller do? Turn PostScript into PDF.
Let's give Steve dead-simple PostScript.
Distill it. Does it work? Meaning, does it create a PDF with the text "Hello World" printed on it in 14pt Helvetica, which should be self-apparent? Or does it fail? If it fails, then provide a description of the failure.
Either we've eliminated Distiller as the source of the problem, or we've identified it as the problem and redress it.
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