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Don't get me wrong, I am not trying to minimize the impact of the issue or the urgency with are handling it.
But I will reiterate that these forums tend to be places where people go to find solutions, which means they are encountering problems. People with problem free experiences will not be posting (as much).
So you just can't base occurrence rates for issues on the volume of forum posts. You can only use them to gather info on the nature of the issue and work with people to find resolutions as quickly as possible.
James
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