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Old 11-09-2011, 11:30 AM   #20
KoboJW
UX Lead, Kobo Vox
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Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
Ellio - you need to run the firmware update app in the app tray. The ? battery indicator is a clear sign that your firmware did not update correctly. When you run it, please make sure the device is sitting flat on a table. We have heard some (very, very few) reports that the updater can fail if orientation changes at a certain point during the update.

James
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