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Question for the Kobo team. If this issue is resolved, will a patch be able to fix the currently affected devices? That is, will the devices with the problem be "restored" to correct working condition, or will we have to return them for a replacement? If so, will Kobo be handling the recall, or is my only recourse to return the Vox to the store where it was purchased and hope that the unit I get in replacement functions properly?
I just want to know so I can determine if I have to quickly return my Vox before my 2 week window at Future Shop is up. I like the Vox, mostly, and do not want to return it, especially if I can't be certain that the replacement will work any better. But I need to have a properly functioning unit, free of these niggling little issues, if I am ever going to be satisfied with it.
Bottom line, am I safe to keep my current Vox, with the knowledge that Kobo will support me and ensure that at some point I will have a fully functional device? Or am I asking too much?
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