Thread: Kobo sold to Rakuten for $315M
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Old 11-09-2011, 01:25 AM   #8
pokee
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Posts: 569
Karma: 199759
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
Quote:
Originally Posted by covfam View Post
Another thing they could do is seriously clean up their online storefront and searching tool, in my optinion just about everyone elses store is nicer , i can fairly easily sort and find books on B&N and amazon, and Books on board alot better.
Also they do actually have a decent self tech support page wich would seriously cut down on the live support needed. ive liked thier devices over the last 2 years but thier lack of support and painful website interface has prevented me from ever owning one.
The Search functionality sucks on the Kobobooks website. It's almost as bad as when I have to search for books on the BC Online Library. I searched by ISBN a couple of times on the Kobo site and got NOTHIN - even though the book was on the Kobo website. There area also browsing issues. It needs an overhaul. It's like they've never heard of tagging or taxonomy!

I complained to a higher-up at Kobo about this, and they are aware, and have 'plans' to refine it. But what that means, who knows?
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