Quote:
Originally Posted by thepossum
I think I have deduced what is currently going wrong with my (and everybody else's) newspaper subscriptions. I am assuming that the previous database error has been rectified, and that the new daily content is being generated, and is just not being delivered.
My last billing date was October 30, and that it the date that should be there when I look at my Subscriptions page on kobobooks.com. However after trying to credit me (and everybody else) for three free days, that date now reads December 1, which is IN THE FUTURE. As your database does not believe I have paid until THE FUTURE, I will not get any new issues delivered until then! So rather than correct my subscription date to one which hasn't even happened yet, it SHOULD have been changed to one in the past.
In effect, by trying to credit my account for three days due to the inconvenience of late papers caused by the "database upgrade", the "cure" has made the problem even worse.
I have been unable to read the Toronto Star for four days now, and I expect that today will be the fifth day.
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Adding to the problem is that it's hard to find a direct line of communication to actual Kobo people. The people who get our emails and phone calls are an outside agency. I'm not sure how long it takes our complaints to get to someone who actually has the power to do anything.
The "Get Satisfaction" page doesn't seem to be in operation anymore; that was, at one time, a quick way to get to a real Kobo person. And there was a time when real Kobo people were here, and could at least provide some information.
Now, we're just left flapping in the wind.
No Globe today. None since last week. And the only responses I've had are to questions I asked nearly two weeks ago. It feels like we're counting on amateurs to act like professionals.
Extending our subscriptions by three days is a lame make-good. At this point, they should be giving us all a free month.