1. Where it's made is irrelevant... you have 4 persons here telling you that they can read and download new material with the Vox itself without any problems.
2. You might be on a different server if you're not in Canada or be blocked from accessing the server?
3. I wouldn't put too much stock into what the person at the call centre said, a server is what you use to connect online so obviously the server thing is not your issue as everyone else can connect and you say you have the problem whether you connect or not...