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Let me tell you my tale of woe.
I bought a gift certificate and put it on my account because my default card is a debit card, and I don't alway want to verifiy if we have funds in tha account when I want a book. I bought some books the day I bought the gift certificate. Two days later I found another book I wanted. I tried buying it. My purchase was declined stating I had an invalid account.
Barnes & Noble kept verifing my default credit card even though I had a gift certificate. My bank will lock up my debit card if a vendor send mutiple inquires within a short time frame for security reasons. A phone call to the bank and the card was unlocked. I called B&N customer service twice. I was told even though I had a gift certificate they see my default card as invalid. Why was it even checked when there were funds on the Gift Certificate.
My first experience with customer service was a little over a month after buying my Nook. The button cracked, and I was told by customer service I did not have a warrenty because I purchased my Nook at Best Buy.
Now I placed two more calls to customer service, and first I was told all supervisors were gone for the day, and someone would call me; I never recieved a call. Next day I was put on hold for 40 minutes.
Because of these 3 really bad experiences with customer service, I returned the new Nook Simple Touch I had just bought and bought a Kindle.
Moral of the story is, a gift certificate with funds will not insure you will be able to buy books.
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