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Their response is inadequate. Extending subscriptions by three days does not make up for the number of papers that were delivered far too late. Also ... we never benefit from this "gift." All they're doing is delaying our billing, but we'll continue to spend just as much money. When do we benefit? Will they deliver three more days' worth of papers after we cancel our subscriptions? In other words ... deliver extra papers when we don't want them?
It's a cheesy way of dealing with it. We're not compensated for getting screwed around, and they're not punished for doing the screwing.
Plus, it took them forever to admit there was a problem. Meanwhile, they took 8 to 10 days to get back to my numerous email inquiries ... and now I've been turned over to "Tier 2" -- which, in my experience, is the end of the line. I never hear from Tier 2.
Kobo provides some of the worst customer service I've ever seen, and this situation shows what little regard they have for us.
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