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tibby25731 · 11-06-2011, 04:12 PM

I bought a Kobo Touch on Friday after completely falling in love with it in WH Smith. Took it home, plugged it in to charge, and retruned to it a while later to have a look around. I downloaded the Kobo software as advised, set up an account and tried to complete set up. However, after entering my sign in details, the ext screen says , 'Oops, something went wrong' (or something similar lol) and I can't get any further. I tried again on Saturday, still got this message so rang the customer care line. After doing a few basic checks that I am not completely stupid, they advised there were some known problems which they were working to fix, that they had started on Friday and they expected it to be fixed by Saturday evening.
So I waited, tried again, nothing. Got up today, nothing. Rang Kobo again, they tell me they have had some delays but everything should be fine in a few hours. It's now bedtime and still..... nothing. The Kobo website does not mention any problems so I have no way of monotoring this. I am desperate to get the Kobo set up done so I can have a proper play around with it! I've downloaded some free epub books and added them with the Adobe software, which is nice as I can now start reading, but I want to try it PROPERLY! I am pretty sure this isn't a problem with the device itself as my husband also bought a Kobo at the same time and he is having the same problems. Anyone else having problems? Anyone else know a little bit more about what is happening, and timescales? HELP!

11-06-2011, 04:12 PM	#1
tibby25731 Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kobo Touch	Argh! I can't complete set up! I bought a Kobo Touch on Friday after completely falling in love with it in WH Smith. Took it home, plugged it in to charge, and retruned to it a while later to have a look around. I downloaded the Kobo software as advised, set up an account and tried to complete set up. However, after entering my sign in details, the ext screen says , 'Oops, something went wrong' (or something similar lol) and I can't get any further. I tried again on Saturday, still got this message so rang the customer care line. After doing a few basic checks that I am not completely stupid, they advised there were some known problems which they were working to fix, that they had started on Friday and they expected it to be fixed by Saturday evening. So I waited, tried again, nothing. Got up today, nothing. Rang Kobo again, they tell me they have had some delays but everything should be fine in a few hours. It's now bedtime and still..... nothing. The Kobo website does not mention any problems so I have no way of monotoring this. I am desperate to get the Kobo set up done so I can have a proper play around with it! I've downloaded some free epub books and added them with the Adobe software, which is nice as I can now start reading, but I want to try it PROPERLY! I am pretty sure this isn't a problem with the device itself as my husband also bought a Kobo at the same time and he is having the same problems. Anyone else having problems? Anyone else know a little bit more about what is happening, and timescales? HELP!