Originally Posted by PeterT
Quite likely because all of the Kobo rep's you see here are doing it on their own time. While we'd all love to see Kobo use this as one of their official support means, they tend to want to stick to other, sanctioned support means.
Which would be ideal if you could get answers there. We've posted the issue that's discussed in this thread in the "sanctioned" support forum. So, that sounds like the appropriate corporate answer, but it doesn't play out in the real world.
That still doesn't answer the question as to why there are NO answers to questions about the Android app. A simple, "I will forward this thread to the Android team. Maybe they can respond directly. I don't have the answers, that's not my realm of knowledge." It doesn't take much to formally defer to others in the organization. You don't ignore customers. Period. Or does Kobo get a pass for that too?