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Ok, so by monday, I still had heard nothing.
It wasn't until the 31st did I finally get a form email asking to fill out details like address, model and what not.
Nov2nd, Received another canned response informing me the only option is for me to pay to ship them the broken kobo, and then if its not warranty covered, i'd be charged 59.99 to repair / replace.
I emailed them back asking for other options, because i'm not paying for shipping and for a repair to a known manufacturing issue
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