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wmacphail@gmail. · 11-04-2011, 01:15 PM

I preordered a Kobo Vox.
It should have shipped on the 28th.

Instead, I get an email saying it wouldn't ship until the 7th. So, I bought a Kobo at Best Buy since they had them in stock and cancelled my order. Of course, today, Nov 4, the Kobo arrives.

I called customer support. They said I had to ship it back. I explained it was not my mistake and that they should send me a courier envelope so I don't incur any expense.

Being escalated now. Will let you know how this gets resolved.

11-04-2011, 01:15 PM	#1
wmacphail@gmail. Junior Member Posts: 6 Karma: 10 Join Date: Jun 2008 Device: Sony Digital Book	Returning a Kobo Vox I preordered a Kobo Vox. It should have shipped on the 28th. Instead, I get an email saying it wouldn't ship until the 7th. So, I bought a Kobo at Best Buy since they had them in stock and cancelled my order. Of course, today, Nov 4, the Kobo arrives. I called customer support. They said I had to ship it back. I explained it was not my mistake and that they should send me a courier envelope so I don't incur any expense. Being escalated now. Will let you know how this gets resolved.