Quote:
Originally Posted by hagerdoc
Thank you for your offer to help. The magazine in question is "The Nation". Alas, the story is a bit more complicated. I have tried to simplify it so as not to be overwhelmingly complex.
Briefly, I purchased a subscription to "The Nation" almost a year ago and was able to see issues on my ipod touch for a while. Then in July I got a Kobo Touch reader and renewed my subscription. When it didn't show up on the Kobo Touch, I deleted the issues from the ipod touch, hoping that would reset the subscription. It didn't, and I was eventually able to receive issues on my Kobo Touch after someone from Kobo on this forum gave me instructions on editing the configuration file on the Kobo Touch (replacing Borders with Kobo). All was well for a month or two and then, with no action on my part, I noted that the subscription was canceled. I renewed it and have been receiving issues again on the Kobo Touch ereader. Finally, I got an iPad 2 (updated to ios 5) a few weeks ago. I have not ever seen issues of the magazine on the iPad (or any new issues on the ipod touch). I have uninstalled and reinstalled the apps on both the ipod touch and ipad. I have cleared the data on both the ipod touch and ipad. After refreshing the content, looking under the "All Content" tab, no issues show, and looking at "News and Mags" under "More", the message is that I have no subscriptions. I have also signed out of an signed back into my account on both the ipad and ipod with no changes.
Again, thanks for any help.
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Hi hagerdoc,
I've looked into the issue and, unfortunately, it turns out that The Nation is no longer available for our iOS apps and the store page was left with outdated device support information (I'm looking into getting that updated so this doesn't happen to anyone else). I would recommend replying to customer care about this and seeing about obtaining a refund. I'm sorry about the hassle you've had to go through – if you'd like, send me a private message with your support ticket information and I'll see if I can get someone on that.
– Charles