MobileRead Forums - View Single Post - Globe subscription -- anyone not get their "paper" this morning?

thepossum · 11-04-2011, 10:48 AM

This morning I opened my iOS Kobo app, and ALL of my newspapers had been moved to the Trash folder, including the five I'd "Saved". I manually saved the four that were still available (the oldest one was now gone altogether), and just deleted the rest. Then after syncing, all ten most recent papers were again re-downloaded. And so far, today's and yesterday's papers are still nowhere to be seen.

There was also an iOS Kobo update today. When I resync my library, it keeps trying to re-download a dictionary. Each time I restart the app.

For what it's worth, here's the letter:

"Dear Kobo Customer,

We recently underwent an upgrade to our database system that unfortunately resulted in the dalay -- or in some cases, no delivery -- of your subscription.

We have identified and are in the process of correcting the issue, which we hope to have resolved within the next 24-48 hours. In the interim, we have extended your subscription for 3 additional days as compensation for the inconvenience.

Our sincere apologies for any inconvenience this may have caused and thank you for your continued support of Kobo.

Regards,
The Kobo Team"

11-04-2011, 10:48 AM	#19
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	This morning I opened my iOS Kobo app, and ALL of my newspapers had been moved to the Trash folder, including the five I'd "Saved". I manually saved the four that were still available (the oldest one was now gone altogether), and just deleted the rest. Then after syncing, all ten most recent papers were again re-downloaded. And so far, today's and yesterday's papers are still nowhere to be seen. There was also an iOS Kobo update today. When I resync my library, it keeps trying to re-download a dictionary. Each time I restart the app. For what it's worth, here's the letter: "Dear Kobo Customer, We recently underwent an upgrade to our database system that unfortunately resulted in the dalay -- or in some cases, no delivery -- of your subscription. We have identified and are in the process of correcting the issue, which we hope to have resolved within the next 24-48 hours. In the interim, we have extended your subscription for 3 additional days as compensation for the inconvenience. Our sincere apologies for any inconvenience this may have caused and thank you for your continued support of Kobo. Regards, The Kobo Team"