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I've experienced almost none of the bugs that people have been complaining about and I'm definitely considered an expert user, so I've been able to solve many of those issues myself.
The real reason I'm sticking with the Vox is that the Kobo development team is great. Sure, they're super busy right now. It's launch week and they're getting bug reports thrown at them faster than they can handle. But the fact that I sent a PM to a developer on a third-party forum about an advanced topic that clearly sits outside the regular use of the device and he promtly messaged back with the information I needed is the reason I'm not going anywhere.
Kobo has always been great about being dedicated to open source. The e-ink models have github pages where you can get all the source code and documentation and the team is super helpful if you've got questions or if you report a bug.
In a world were most companies are trying to find new and exciting ways of preventing their customers from having access to their own devices it's refreshing to see one that understands that there's a different way. Giving nerds like me not only open access but actively helping out means that there are going to be more awesome benefits for everyone.
I for one plan on doing as much as I can to support that kind of company.
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