View Single Post
Old 11-03-2011, 05:45 PM   #1
Junior Member
moore began at the beginning.
Posts: 3
Karma: 10
Join Date: Nov 2011
Device: Kobo Vox
Thumbs down Anyone know how to fix my frozen Vox?

So I was beyond excited when my Vox showed up on Nov 1. Plugged her in, then attempted to set up. Had the Upgrade error that appears common but tried 3 or 4 times and finally succeeded. Then the screen froze. I am stuck at the screen that is trying to tell me to "Get started" or to click on a welcome clip. My screen will not do ANYTHING. No home button, no back button, no keyboard...just frozen. I can turn it on and off and that's it. Anyone have any insight? I called Customer Service yesterday morning and was told to expect contact form Tier 2 tech support...I called back this afternoon and was told they still can't help and to wait for Tier 2. I'm not impressed Any help would be appreciated!
moore is offline   Reply With Quote