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Old 11-03-2011, 01:15 PM   #12
Fireci
Junior Member
Fireci began at the beginning.
 
Posts: 8
Karma: 10
Join Date: Nov 2011
Device: Kobo Vox
Possible cause of Vox not waking from sleep

Quote:
Originally Posted by KoboJW View Post
We are closely monitoring this issue now. Please let me know any pertinent information in regards to this wake up issue - plugged in, not plugged in, wifi on/off, running apps, battery level. All of this will help us track this down quicker.

Thanks,
James
I'm having the same issue. Trying a few things.

I did a factory reset and I've only done the following post reset:
  • Wifi to Public SSID (n)
  • When picking my timezone, the time is off by 1 hour. I haven't changed it since I think it's a DST issue
  • Linked my Kobo account
  • Linked with Facebook account
  • Setup an email account (GMail)
  • Wifi connects to a Hidden SSID (g)
  • Check my Mail
  • Set Wifi to Sleep when screen turns off
  • Lock-screen is set to use a pattern
  • Battery at 75%
  • Putting it to sleep from the home screen

  1. Putting unit to sleep then waking it within 10 seconds, no problem, it comes right back up.
  2. Putting unit to sleep then waking it within 30 seconds, no problem, it comes right back up.
  3. Putting unit to sleep then waking it within 1 minute - PROBLEM - it won't wake up. Need to do a full reboot.



Will try the same as above but setting the Wifi NOT to sleep when the screen turns off.

  1. Putting unit to sleep then waking it within 10 seconds, no problem, it comes right back up.
  2. Putting unit to sleep then waking it within 30 seconds, no problem, it comes right back up.
  3. Putting unit to sleep then waking it within 1 minute, no problem, it comes right back up.



Seems to be an issue with the Wifi Sleep when the screen is off.

Good luck fixing it! A hotfix would be great.
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