Quote:
Originally Posted by fenuks
Dwanthny, sorry for my impoliteness. It won't happen again. I know that all you want was help me and I really appreciate it. If I'll have another problem in future I hope you will be first person who will give me advice  |
Apology accepted.
I managed the IT Customer Service Division for a major University for 5 years, including the Service Desk and all desktop computing setup/repair and never take anything for granted. Early in my career I once responded to a call where their computer wouldn't start up. I walked into the office and noticed the lights off, the copying machine off, a user by a non working microwave and someone fussing with the coffee maker which seemed to be inoperable. Needless to say the computer was fine but the circuit breaker wasn't.
It doesn't take many calls to folks that have Advanced University Degrees to understand the amount of "smarts" you have has nothing to do with whether or not you may have restarted an application.
When I don't have the answer, I try to ensure all of the basic questions are asked and answered so those with specific knowledge will have all of the puzzle pieces in place to give the user their full attention.