Quote:
Originally Posted by DustyDisks
She had a trouble shooting chart or list of things that you needed to follow, they do not know you, and there are a incredible number of ignoriant people out there. So she has to go down the list of potential fixes with you. Once the potential fixes have been gone through, and there is no joy on your end, is she allowed to issue you a replacement.
They are just trying to save on the cost of good units being returned, because of operator error.
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When I returned my K4 I was walked through basic troubleshooting steps that I already did so I was a step a held of them. I understood though why he did it. He was just doing his job. Once he established it was a defective unit then I got my replacement.
I just emailed Amazon not Kindle support. I have cover I ordered that has been saying Shipping soon for 5 days and the money came out days ago so what's the hold up? Doesn't amazon only charge when they ship something?
Last email I sent to support I never heard a peep back on. I hope this time is different.