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Hi Steve,
There was an issue that the battery controllers would occasionally stop reporting correct levels. A firmware patch (that you should have seen applied during the initial setup) fixed this issue. However, we found that in some case that firmware patch fails to apply properly. We included an app to check the battery controller firmware and update if neccessary - it is called Firmware update and found in your app area. Please run it and let me know if it required updating. If it was up to date, then we may have some other issue. I have a work around I can PM you.
Hope that helps,
James
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