Quote:
Originally Posted by Clawdia
I did it (whimper, wiping tear from eye) . . . worse than I'd thought. I thought calling during Seattle business hours would get me an American to talk to, but it was an Indian lady who couldn't seem to understand me any better than I could understand her.....
....I wonder if it's ever possible to talk to a native English speaker at a customer service number these days. I don't care where anyone is from, but CS personnel should speak and understand English.
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Quote:
Originally Posted by Blossom
You could of used Chat I know people who have. I've always gotten an American when calling Kindle support. Next time just say something like. "I'm sorry ma'am we have a bad connection and I can't understand you. So I'm gonna try calling again." This is best way to do it when you get someone with a thick accent and you don't want to offend them.
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did you use the call-me method (you tell them to call a certain number right away)?
better to say, there's the doorbell, gotta' go, i'll place this call again at my convenience. do that every time you get a rep you don't feel comfortable with
