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montalex · 10-31-2011, 04:37 PM

I had a button "weakness" on my Kindle 2, and Amazon replaced it, even though it was out of warranty. The micro-switches under those buttons can go quickly once they start to get mushy.

I have found that it is best to contact customer support via the website and get them to call you. You should be able to do that here:

https://www.amazon.com/gp/help/conta...node_id=508510

They usually call you back very quickly, and they'll have all of your info at hand.

10-31-2011, 04:37 PM	#9
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	I had a button "weakness" on my Kindle 2, and Amazon replaced it, even though it was out of warranty. The micro-switches under those buttons can go quickly once they start to get mushy. I have found that it is best to contact customer support via the website and get them to call you. You should be able to do that here: https://www.amazon.com/gp/help/conta...node_id=508510 They usually call you back very quickly, and they'll have all of your info at hand.