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Yeah, I cancelled with Darrell via email and he responded right away. I also asked him a question and he wanted to speak on the phone with me about it today. I ended up addressing about 5 or 6 issues I am having with the Vox right now, in addition to a whole conversation about some improvements that could be made with the Kobo store. HAHAHA! I was very apologetic about how many things I brought up with him, but he was very gracious.
I think with Kobo it makes sense to try to go through the 'back door' to get help if you can. They are 'trying' with their customer support, but I think it's going to be a while before their new staff can really help some of us with some advanced issues we are having.
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