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Old 10-31-2011, 02:40 PM   #12
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shawnatmann began at the beginning.
Posts: 2
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Join Date: Oct 2011
Device: android phone
KOBO Email says KOBO VOX cannot read library books

I called the KOBO helpline at 1-855-732-3662 [Incident: 111021-001332]


Kobo Customer Care
Recently you requested personal assistance from our on-line support center. B...

2:09 AM (9 hours ago)
Kobo Customer Care via to me

show details 11:19 AM (12 minutes ago)

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 240 hours.

Thank you for allowing us to be of service to you.

I called the KOBO helpline at 1-855-732-3662

Discussion Thread
Response Via Email (Danielle L.) 10/31/2011 02:19 PM
Hi Shawna,

Thank you for your feedback. The Overdrive app is not available in the app market so you will not be able to transfer library books to the Kobo Vox. We apologize for any inconvenience this may cause.

The Kobo Team
Response Via Email (Ambrose, Ebrahim) 10/31/2011 05:09 AM
Hi Shawna,

Thank you for contacting Kobo Customer Care. We have escalated this issue to our Tier 2 support team and you will receive an update via email shortly.

The Tier 2 team will try to provide a resolution as soon as possible. Please keep in mind that our Tier 2 team may require additional information in order to resolve the issue.

Please let us know if you have any questions or concerns.

The Kobo Team
Customer By Email (Shawna Mann) 10/21/2011 11:01 PM
The person had no clue about the Kobo Vox. The person was named Ano or
something. I tried to ask about the apps on the Kobo VOX. I asked if there
is the overdrive app on the KOBO Vox. They didn't know what overdrive was.
They didn't know you could borrow library books on the KOBO. Where do you
find these people? I want to know if I have to plug in my KOBO Vox to
borrow library books just like your KOBO touch and wifi? Can I use the
OVERDRIVE app on the KOBO Vox to borrow and view library books. I bought
the Kobo touch, but it only offered a few hundred free books on it, and I
had to plug it in to download library books. In this case, a smartphone or
a tablet with Android is better. I took back the Kobo touch 10 days after
purchasing it to Staples. I received an email that the KOBO vox is
available, but it doesn't mention anything about borrowing library books on
the website. Somebody in marketing is asleep at the wheel at KOBO. I sent
an email a couple days ago, but got no reply. Does anybody in KOBO care?
Before this I bought a Kindle wifi plus 3G. If you are not American, they
don't serve you. Back to the store it went. I like the free Kobo app on my
smartphone, but I would prefer a decent android based ereader. Is the KOBO
vox it? I don't know, because nobody can tell me much of what it does.
Until they can, I am not buying it. A decent list of apps relevant to
Canadian readers and library users is a must. PLEASE put this on your
website asap!

Another thing. The science section of your ebooks has mostly hokey
metaphysicists and unqualified pseudoscientists, and it is impossible to
sort out the academic stuff from the garbage. Please add more categories,
expecially in the physics and quantum physics sections and the like. More
academic books on Chemistry, and Biology needed too. University
publications are a must too. Things written by scholars and not flakes.
Otherwise I am going to start facebooking and twittering Kobo as Flake U.
Get with the program.
Shawna Mann, A..Sc., physics, mathematics

Question Reference #111021-001332
Product Level 1: Kobo Vox
Date Created: 10/21/2011 11:01 PM
Last Updated: 10/31/2011 02:19 PM
Status: Pending

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