Well...my advice: DO NOT ORDER YOUR VOX FROM THE KOBO SITE.
They have no technical support in Canada. I asked to speak to someone in Canada, they don't have anyone in Canada. The ladies answering the phone can barely speak understandable English. She wouldn't let me speak to the finance department, she wouldn't pass me on to a supervisor. I was so angry I had to terminate the call.
All I wanted was a receipt for my order. I have clarified e-mail addresses repeatedly. They can barely comprehend English, so naturally they don't get it right.
Eventually, on phone call #2 today (total of 4 phone calls and 4 e-mails), I have cancelled the order. Hopefully they manage to get that right because I STILL have not received one single piece of e-mail with any record of this purchase. My credit card has now been charged for this.
Oh, and they tell you different stories, too. The first lady I spoke to today, when I attempted to cancel, said my order was pending and would be shipped today. I was ready to let it go then, until I decided that since they couldn't seem to get the info right, I should verify at least the shipping address. Well, then they had no record of the order. Oh, well then how are you telling me the item will be shipped today if you have no record of the order?
At that point, I told her I am going to contact my credit card company to get this reversed.
But you need a merchant number and Kobo won't give me a number. They won't do it over the phone and they won't send it by e-mail.
The second lady I spoke to today said that due to high demand, nothing is getting shipped before November 7th. Rather a different story than "your order will be shipped today", hmm?
What seems to happen here is when things get difficult during the conversation, they resort to perhaps just making things up to fend off an irate customer.
I told lady number 2 today I am going to order from Best Buy. She made some comment about this that I couldn't understand due to her accent, but I caught the words 'wait for one day' and so forth. Well, I've had enough, I am going to place my order. I told her Best Buy actually shows the number they have in stock on their web page and I can SEE right now that they have the Vox in stock.
The excuse re lack of e-mails and a receipt is that they are 'backed up' due to high demand. Nonsense! Utter nonsense. Every online vendor provides an order acknowledgement within minutes, as does Kobo when you buy an e-book.
I have a feeling this will come to my credit card company going after Kobo to get my money back, since Kobo is refusing to provide me with any documentation about this.
Kobo might be OK to buy e-books, and I've been doing that problem-free for about a year now, but I would say do NOT buy anything physical from them. Ever.