Thread: Thinking of getting a kindle
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Old 10-30-2011, 12:59 PM   #76
montalex
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Quote:
Originally Posted by Blossom View Post
Yep I agree. I tried through chat to get it changed with no luck so I tried email and haven't heard anything back. I suppose I could call them again but at this point I'm ready to say just forget it. I'll get a cover elsewhere when they come out or on ebay later.

Edit: Well I gave it one more go! I did another chat with Kindle Support got a good one this time. Got my 50% off discount and now have a K4 cover on order.
How good is Kindle Support? I ordered a reconditioned K3 a couple of weeks ago, and had it sent to a U.S. address (I am in Canada). It came without a USB charger. I emailed Amazon CS, asking if it was because it was a reconditioned Kindle, or an error, and I had a reply within an hour with a credit for the charger. With all of the debates about ebook formats and devices, I'll stay with Amazon because they respond when there is a problem.
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