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It wasn't a software problem with mine. It stopped responding to the screen after I'd had it 4 days, but it was still responding to the buttons. I ran my finger nail under the rim around the screen and it blinked and started working again.
A lot of the problems others are having sure sound similar to me, the touch stops working but the buttons still work suggesting it hasn't actually crashed.
Anyway it doesn't cost anything to try it.
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