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These ongoing poor CS/TS feedback posts arn't good. I'm ok that things can take time (replies, repairs etc.), but not meeting the timelines expressed in your replies is just really bad, and really first response should be a lot quicker. More than 24hrs is just not good enough in my book. I'm curious where are the CS/TS operations based? are they outsourced offshore, or does Kobo have an inhouse support team in Canada?
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