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49Kat · 10-29-2011, 06:20 PM

Hello, I'm new here. What brought me here was a search to see if anyone else is having a problem purchasing the Vox online from the Kobo site. I have a Kobo account which I have been using for about a year now to buy e-books and read them on my Sony PRS 650 reader. I was happy to see the Vox is a color reader plus the wi-fi, which my sony reader doesn't have, so I decided to give it a try. I signed into my Kobo account and placed my order. Got the congrats page in my browser for completing the purchase, but...two days later, no confirmation number for my order, no e-mail, no receipt, two phone calls and 3 e-mails later and Kobo is saying they don't have an order number and I should check my spam folders (already did) and wait one more day or re-do the order, but the funds have been reserved from my credit card for this one. My available credit has been reduced by exactly the price of the Kobo Vox. I have the opportunity to get an iPad with some points. If I go that route, my next discussion with the Kobo staff will be to instruct them to cancel my order. Kobo has one more day to get this straightened out, or are they normally this slow? I have been ordering online for years and I have never had an experience like this before. I mean, usually one gets at least an order confirmation number immediately and an e-mail shortly afterward confirming the order.

10-29-2011, 06:20 PM	#1
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	Purchasing Vox Hello, I'm new here. What brought me here was a search to see if anyone else is having a problem purchasing the Vox online from the Kobo site. I have a Kobo account which I have been using for about a year now to buy e-books and read them on my Sony PRS 650 reader. I was happy to see the Vox is a color reader plus the wi-fi, which my sony reader doesn't have, so I decided to give it a try. I signed into my Kobo account and placed my order. Got the congrats page in my browser for completing the purchase, but...two days later, no confirmation number for my order, no e-mail, no receipt, two phone calls and 3 e-mails later and Kobo is saying they don't have an order number and I should check my spam folders (already did) and wait one more day or re-do the order, but the funds have been reserved from my credit card for this one. My available credit has been reduced by exactly the price of the Kobo Vox. I have the opportunity to get an iPad with some points. If I go that route, my next discussion with the Kobo staff will be to instruct them to cancel my order. Kobo has one more day to get this straightened out, or are they normally this slow? I have been ordering online for years and I have never had an experience like this before. I mean, usually one gets at least an order confirmation number immediately and an e-mail shortly afterward confirming the order.