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I've written elsewhere about this, but one of the big pluses for Kobo is that they actively develop their products after release. The downside is that there are problems with the updates from time to time that sure can be annoying. I love the fact that what you get will be so much better over time and I am willing to put up with the annoyances as they get there.
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Good to hear. I want to support Vox's openness strategy, which is one reason why I'm okay with "last year's technology" in regards to the processor and not having some of the bells and whistles of my cancelled, pricier Ideapad. While I don't like the fact out-of-the-box appears to be glitchy, the fact Kobo doesn't abandon its products (issue with Android phones and the fragmentation, lack of updates and development post-purchase) it heartening.
I hope their customer service gets better, but I've only had good tech CS with Amazon and Dell, so I'm not surprised.
I had no real interest in Pulse, but now it might fit better into my professional development (my "justification" for pursuing a tablet) with "where is reading going" etc.