Quote:
Originally Posted by Lordvic
wow. almost a month. Sorry to hear that Terminator.
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That's not unreasonable. He lives in Canada, on Vancouver Island. If you live in the U.S. you are probably accustomed to packages going back and forth in about 2 days. Here we routinely expect 7-10 days.
I totally agree that it's bad customer service not to respond to support email with 24 hours, or to stall an RMA instead of processing it the same day. It happens (even in my own company), but it's never acceptable performance.