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after i was told on the phone that i would have an RMA confirmation email within 10 minutes, i felt better.
now, 18 hours later, no email ... i am giving up on Kobo. apparently the little guy isn't ready for the big party. Mom has already bought a $89 nook and uSD card. this Kobo is now her backup ... and she reads straight off her laptop at home, using Calibre's built in viewer. If we get it replaced, ok ... if not, screw em.
if anything happens to the wife's kobo, i'm washing my hands and getting her a nook.
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